opulport Order & Shipping Policy

---

At opulport, every grocery and kitchen essential you order is handled with genuine care and attention to detail. The shipping terms outlined below are built to give you a clear, honest picture of what happens from the moment you check out until your package reaches your door.

---

Order Processing & Dispatch

• Standard Non-Perishable Orders: These orders are prepared and released to our carriers within 1–2 business days, counted Monday through Friday and excluding federal holidays.
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a weekday are generally handled the same business day. Anything received after 2:00 PM EST, or at any point over the weekend, moves into processing on the next business day.
• Perishable Goods Handling: Items that require temperature control are packaged using cold-chain insulation designed for perishables. To avoid spoilage from weekend transit, these shipments leave our facility Monday through Thursday only.

---

Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery window is calculated and shown at checkout, so you know the full cost before your order is placed.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Applies automatically to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (Order cut-off 2:00 PM EST).

Please note: Delivery estimates begin after your order has been dispatched from our facility. Delivery timeframes may experience slight delays during peak holiday seasons or severe weather events.

---

International Shipping

opulport currently delivers to Canada, the United Kingdom, Australia, and selected European Union member countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: Orders crossing international borders may incur import duties, value-added taxes (VAT), or customs processing charges once they reach the destination country. Your local customs office sets these amounts, and the recipient is responsible for paying them.

---

Order Tracking & Delivery Confirmation

As soon as your package leaves our facility, we send an automated shipping confirmation email with courier details and a direct link for tracking your shipment.

Should tracking information fail to appear, or if no tracking number reaches you within 3 business days of your order confirmation, please contact our support team and include your order number so we can investigate promptly.

---

Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing begins soon after an order is submitted.

• To correct a shipping address or adjust your order, reach us at support@opulport.cyou within 1 hour of placing it.
• We make every effort to honor change requests, but once a package has been transferred to the shipping carrier, address modifications are no longer possible.

---

Damaged, Lost, or Compromised Shipments

We stand behind the delivery of every order:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged due to shipping delays, notify us within 48 hours of delivery with photos for an immediate full refund or free replacement.
• Lost or Damaged Packages: If your tracking indicates delivery but you have not received your package, or if items arrive damaged, please contact us within 7 days of delivery.

---

Contact Us & Merchant Information

If you have questions regarding your shipment, shipping options, or order status, please reach out to our team:

• Official Business Name: opulport
• Customer Support Email: support@opulport.cyou
• Customer Support Phone: 13172295474
• Physical Business Address: 9213 Rushmore Blvd S, Indianapolis, IN 46234-3209, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST